I suggest to start this blog with a clear definition of performance improvement, it might be “too simple”, but very often, “the simple” can be a bit confusing and we can get easily lost on the interpretation. The aim is to align everybody on what is Performance Improvement.
Nowadays, no matter the company you work for, you can hear these words everywhere :
But what do we mean by performance improvement? Are there specifics area where we can improve? How do we control performance improvement? …
It is pretty obvious to say that, before talking about any improvement, you need to be able to assess the current situation/process. How can we say that we need to improve if there is no status on the today’s process. The idea is, first of all, to benchmark your process, and then to identify “the rooms for improvement”. It is very important to notice that, in a process A, you might not want to change everything, you might want to keep a part of it, but you might want to change the “not good enough” one.
As said above, it is important to measure your process before but you also have to do it after implementing your improvement throughout your process. It is called monitoring.
Very easily, we can define the Process Improvement through the next guideline :
Input (KPI) > Process Improvement > Output (KPI)