A KPI, or Key Performance Indicator is a value (or a mark), which allows you to evaluate how good you are doing. It gives you the opportunity to know if you are reaching your target. As stated in the previous post (link), when you set your targets/goals, you have to set your indicators at the
Defining objectives is way more important than we think, as they define the direction we take, they also define our decisions, they must be set at several levels, short, mid and long term.
I suggest to start this blog with a clear definition of performance improvement, it might be “too simple”, but very often, “the simple” can be a bit confusing and we can’t get easily lost on the interpretation. The aim is to align everybody on what is Performance Improvement